Privacy Policy

1. About This Policy

Enebill Pty Ltd (ABN [Insert ABN]) ("Enebill," "we," "us," or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our billing services, websites, and portals.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: Name, date of birth, contact details
• Account information: Account numbers, billing address, unit/lot numbers
• Usage data: Electricity consumption records, meter readings, time-of-use data
• Financial information: Payment details, direct debit information, billing history
• Communication records: Emails, phone calls, support tickets
• Technical information: IP addresses, browser type, device information (when you use our online portals)
• Sensitive information: Life support registration details (only when provided by you)

We collect this information directly from you, from your body corporate or strata manager, from meter data, and through your use of our online services.

3. How We Use Your Information

We use your personal information to:

• Provide electricity billing services for your embedded network
• Calculate and issue bills, process payments, and manage accounts
• Monitor energy consumption and generate usage reports
• Respond to inquiries, complaints, and hardship requests
• Maintain life support customer registers and protections
• Comply with Australian energy regulations and legal obligations
• Improve our services and develop new features
• Communicate important notices about your account or our services

4. Disclosure of Information

We may disclose your personal information to:

• Body corporate committees and strata managers responsible for your building
• Electricity retailers who supply bulk electricity to your embedded network
• Payment processors (e.g., Stripe, GoCardless) to process payments
• Third-party service providers who assist with billing, IT, or support services
• Dispute resolution bodies such as the Energy and Water Ombudsman Queensland (EWOQ)
• Government agencies and regulators when required by law
• Our professional advisers (lawyers, accountants, auditors) as needed

We do not sell your personal information to third parties. All third-party service providers are required to protect your information and use it only for the purposes we specify.

5. Overseas Storage

Your personal information may be stored on servers located outside Australia, including in:

• United States (cloud hosting providers)
• European Union (billing engine infrastructure)

When we transfer information overseas, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to a law or binding scheme that provides substantially similar protections.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and role-based permissions
• Regular security audits and monitoring
• Secure data centers with physical and network security

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. If you become aware of any security breach, please contact us immediately.

7. Access and Correction

You have the right to access and request correction of your personal information held by us. To request access or correction:

• Log in to your customer portal and update your details
• Email us at privacy@enebill.com.au
• Call us on [Insert phone number]

We will respond to your request within 30 days. In some cases, we may need to verify your identity or charge a reasonable fee for providing access.

8. Complaints

If you believe we have breached the APPs or mishandled your personal information, you can lodge a complaint:

• Email: privacy@enebill.com.au
• Mail: Privacy Officer, Enebill Pty Ltd, [Insert address]

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

9. Cookies and Analytics

Our website and portals use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized features.

We may use analytics services (placeholder for future implementation) to understand how users interact with our services. You can control cookies through your browser settings.